Covid 19


If you need to see a physiotherapist, you can book for a virtual assessment Online. 

If you think you need a face to face physiotherapy session, then you must call 01384233306 or email and ask for a call back. 

We really want to see you and help you get out of pain so we have developed some policies and procedures to ensure we can do this. 


Please read through the information below and get in touch. 

If you require a face to face session, we have to ensure, under regulator and governing body rules, that this is essential. 


We must explain to every patient that there remains a risk of community transmission of COVID-19 and we must not play down this risk. 


If we feel your condition is not best managed face to face, then you will not be offered a face to face session.  If we feel your condition is unlikely to recover with remote physiotherapy, then we will advise that a face to face session is the best chance of recovery.

Every patient must pass a risk assessment prior to booking.  Our criteria for face to face sessions are: 

  • A condition that will not respond to remote physiotherapy (a nerve problem, pain that is not easing with exercise alone, where an accurate diagnosis will not be possible via video).

  • You are free from COVID-19 and you have not been in contact with anyone who has had COVID-19 within the last 14 days.

  • You have not travelled out of the UK or used public transport in the last 14 days.

  • You do not suffer from: Heart disease, breathing problems (chronic airways disease), diabetes, cancer (in chemotherapy treatment) or any other reason for shielding.

  • If you are over 70 there remains an increased risk and this is case by case assessed. 

  • You must complete our electronic consent form


Our priority is to get you better and to do this without risking your health.  Our guidance is derived from that issued from the UK government, Health and Care Professions Council, Chartered Society of Physiotherapy and Physio First. 


Government guidelines have been in place meaning we have not been allowed to offer non-essential face to face sessions due to the risk of cross infection and transmission of COVID-19.


While some restrictions have been lifted, the guidance on 2m remains in place for social distancing in the community.  Some physiotherapy and other clinical services are difficult to conduct with the restriction of 2m and therefore, where we are unable to keep 2m apart, safety measures are in place to ensure safety to you and our staff. 


The safety measures are a combination of risk assessment, infection control and personal protective equipment (PPE).   During your consultation, the physotherapist will be wearing PPE. 


Safety is our priority so please understand that while ensuring you are safe, we need to be safe too. 

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©2020 by Dudley Physiotherapy Clinic