Copyright © Dudley Physiotherapy Clinic 2018 Web Site by Design IT
Dudley Physiotherapy Clinic Limited Privacy Policy Dudley Physiotherapy Clinic Limited is committed to protecting your personal information and this privacy policy relates to our use of your personal information collected from you either in person, or information you give us by letter, e-mail, SMS text message or by telephone. We collect and process data because we have a legal obligation to record adequate, relevant personal information about you in order to provide you care and to efficiently run our physiotherapy clinic. However, the data we keep is limited to what is necessary to provide your care and to communicate effectively with you and other medical practitioners or services that may be related to your care. What information we collect and when We collect and process information when you telephone the clinic to make an enquiry or appointment, when you email us or if you visit the clinic in person. At the point of enquiry or booking we may ask you for your: Name Date of birth Address Telephone number - land-line, mobile or both Email address At your appointment at the clinic, we will ask for information regarding your general health, your previous health and information regarding the condition you are seeing advice about. We will also ask for and may record information regarding any activities you undertake, your employment and any medication you take. We will also record the findings of a physical examination. We use a third-party App (PhysiApp) to tell you about exercises, information relating to injuries and advice. We use your email address to allow connection to this App but the App’s usage is governed by the Developer’s own privacy policy which you must agree to prior to using it. Consent for us to submit data for use by the App is obtained during your first appointment with us but you can revoke that consent at any time. How we use this information All information is kept manually in a file that directly relates to your episode of care. We use this information to: 1. Provide a legal record of any treatment or advice we provide 2. Ensure continuity of care 3. Contact you with regard to your ongoing treatment including sending exercise instructions by e-mail. We use a third party for this service, currently Physitrack 4. Contact you if new information or treatments become available that may be of benefit to you Furthermore: We may use your information for quality feedback or for audit purposes Where third-parties are used for the analysis of patient data, typically for service improvement and development, all personal data will be anonymised so that it cannot be traced specifically to you. You will always be asked to give your consent before we use or share your information for the purpose of audit or data analysis. We do not and will not give your information to others for commercial or other purposes and we will take all reasonable steps to ensure the information we keep about you is kept up-to-date. We update our records as and when necessary but it is your responsibility to inform us if any changes, such as changing your address, telephone number or email address etc. How long do we keep personal information? We have a legal obligation to retain records for 8 years after the conclusion of your treatment. If the record relates to a child or young person, the records must be kept until the patient’s 25th birthday or 8 years after death. We may retain records indefinitely for our use if you return for another episode of care and/or for analytical purposes. How do we protect your information? We take organisational and technical security measures to protect the information against unauthorised disclosure or unlawful processing. Disclosure of your information We may give information about you, but only with your permission, to other medical professionals who may be involved in your care. This may include GPs, consultants, occupational health departments or other health and care professionals. This information may be given in the form of a written letter which is given to you - if this is the case, the letter becomes your responsibility and the protection of its contents become your responsibility. If the information is passed electronically such as by email, it will be encrypted and password protected and we will take all reasonable precautions to transmit the information securely. We will never give your information to third parties for financial or marketing purposes. Your rights relating to the information we keep about you You may ask us at any time to provide you with a copy of the information we keep about you. There is no charge for this. If you think the information we keep about you may be incorrect you can ask us to update it to ensure it is correct. We will correct inaccuracies promptly and without delay. Requesting that we no longer keep information about you If you do not want Dudley Physiotherapy Limited to store your information you can ask for it to be deleted/removed but this may stop us from treating you effectively. In some cases we may be unable to delete the information we have recorded due to legal requirements but if this is the case we will explain to you clearly why we may not be able to comply with your request. How do I ask to see the information you keep about me or to update or remove my record? Your should write to us at this address: Stuart Elwell Data Controller Dudley Physiotherapy Clinic Limited 1a Parsons Street, Dudley DY1 1JJ You do not need to write to us to update such items as change of address or contact details etc. These changes can be done by email or when you visit the clinic in person. Changes and updates to our Privacy Policy The most up-to-date version of our Privacy Policy is available on our web site. Last updated: May 2018
Copyright © Dudley Physiotherapy Clinic 2018               Web Site by Design IT
Dudley Physiotherapy Clinic Limited Privacy Policy Dudley Physiotherapy Clinic Limited is committed to protecting your personal information and this privacy policy relates to our use of your personal information collected from you either in person, or information you give us by letter, e-mail, SMS text message or by telephone. We collect and process data because we have a legal obligation to record adequate, relevant personal information about you in order to provide you care and to efficiently run our physiotherapy clinic. However, the data we keep is limited to what is necessary to provide your care and to communicate effectively with you and other medical practitioners or services that may be related to your care. What information we collect and when We collect and process information when you telephone the clinic to make an enquiry or appointment, when you email us or if you visit the clinic in person. At the point of enquiry or booking we may ask you for your: Name Date of birth Address Telephone number - land-line, mobile or both Email address At your appointment at the clinic, we will ask for information regarding your general health, your previous health and information regarding the condition you are seeing advice about. We will also ask for and may record information regarding any activities you undertake, your employment and any medication you take. We will also record the findings of a physical examination. We use a third-party App (PhysiApp) to tell you about exercises, information relating to injuries and advice. We use your email address to allow connection to this App but the App’s usage is governed by the Developer’s own privacy policy which you must agree to prior to using it. Consent for us to submit data for use by the App is obtained during your first appointment with us but you can revoke that consent at any time. How we use this information All information is kept manually in a file that directly relates to your episode of care. We use this information to: 1. Provide a legal record of any treatment or advice we provide 2. Ensure continuity of care 3. Contact you with regard to your ongoing treatment including sending exercise instructions by e-mail. We use a third party for this service, currently Physitrack 4. Contact you if new information or treatments become available that may be of benefit to you Furthermore: We may use your information for quality feedback or for audit purposes Where third-parties are used for the analysis of patient data, typically for service improvement and development, all personal data will be anonymised so that it cannot be traced specifically to you. You will always be asked to give your consent before we use or share your information for the purpose of audit or data analysis. We do not and will not give your information to others for commercial or other purposes and we will take all reasonable steps to ensure the information we keep about you is kept up-to-date. We update our records as and when necessary but it is your responsibility to inform us if any changes, such as changing your address, telephone number or email address etc. How long do we keep personal information? We have a legal obligation to retain records for 8 years after the conclusion of your treatment. If the record relates to a child or young person, the records must be kept until the patient’s 25th birthday or 8 years after death. We may retain records indefinitely for our use if you return for another episode of care and/or for analytical purposes. How do we protect your information? We take organisational and technical security measures to protect the information against unauthorised disclosure or unlawful processing. Disclosure of your information We may give information about you, but only with your permission, to other medical professionals who may be involved in your care. This may include GPs, consultants, occupational health departments or other health and care professionals. This information may be given in the form of a written letter which is given to you - if this is the case, the letter becomes your responsibility and the protection of its contents become your responsibility. If the information is passed electronically such as by email, it will be encrypted and password protected and we will take all reasonable precautions to transmit the information securely. We will never give your information to third parties for financial or marketing purposes. Your rights relating to the information we keep about you You may ask us at any time to provide you with a copy of the information we keep about you. There is no charge for this. If you think the information we keep about you may be incorrect you can ask us to update it to ensure it is correct. We will correct inaccuracies promptly and without delay. Requesting that we no longer keep information about you If you do not want Dudley Physiotherapy Limited to store your information you can ask for it to be deleted/removed but this may stop us from treating you effectively. In some cases we may be unable to delete the information we have recorded due to legal requirements but if this is the case we will explain to you clearly why we may not be able to comply with your request. How do I ask to see the information you keep about me or to update or remove my record? Your should write to us at this address: Stuart Elwell Data Controller Dudley Physiotherapy Clinic Limited 1a Parsons Street, Dudley DY1 1JJ You do not need to write to us to update such items as change of address or contact details etc. These changes can be done by email or when you visit the clinic in person. Changes and updates to our Privacy Policy The most up-to-date version of our Privacy Policy is available on our web site. Last updated: May 2018
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1a Parsons Street Dudley, West Midlands DY1 1JJ Tel:  01384 233306    Fax: 01384 250042 admin@dudleyphysioclinic.co.uk
The Clinic
Logo
1a Parsons Street   Dudley   West Midlands   DY1 1JJ Tel:  01384 233306   Fax: 01384 250042
The Clinic